Position Name: Customer Success Manager, Mid-Level

Department: Customer Success

Manager: Director, CS

Location: Remote, Canada

Sponsorship: We are not accepting applications that require visa sponsorship at this time.

About TapClicks

TapClicks, Inc. is a Smart Marketing cloud solution and a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting -- all within a single intuitive user interface available on demand in the cloud. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide. But enough about us!

Is This YOU??

We are looking for a highly motivated, problem solver and goal driven professional to join our Customer Success Team. You have a good understanding of the Digital Advertising industry and at least 2 years in the SaaS industry.  You see the client’s ROI as your mission.

As a Customer Success Manager, you will:

• Thoroughly understand your client’s strategic objectives and priorities
• Use your knowledge of the SaaS and Digital Advertising industry to drive customer engagement
• Maximize revenue growth within the book of business (identify, qualify, propose, negotiate and close)
• Manage customer's expectations and timelines
• Supports sales pursuits as subject matter expert
• Meet quarterly objectives to expand revenue through upsell and cross-sell efforts
• Support day to day needs of customers identified regular interactions and problem resolution

Required qualifications:

• Tech savvy and quick to learn new technologies
• Understands marketing ecosystem/domain
• Troubleshooting skills
• 2-4 years experience in SaaS industry

Desired qualifications:

• Undergraduate degree

What TapClicks Will Do For You

• The opportunity to work in an entrepreneurial, fast-growing and successful business environment
• Variable compensation incentive
• Paid Time Off 
• Training & Development