Position Name: Customer Success Manager, Mid-Level

Department: Customer Success

Location: North America

Sponsorship: We are not accepting applications that require visa sponsorship at this time.
 

About TapClicks

TapClicks is a Smart Marketing Cloud, powered by data, to unify marketing. We are a leader in Marketing Reporting, Operations and Search Engine Optimization SaaS solutions for Enterprises, Agencies and Media companies. TapClicks is the only end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimize campaigns and report progress from any device at any time and is used widely by over 400,000 end customers globally. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide.

About the role

As a Customer Success Manager, you’ll be responsible for owning the holistic client relationship, from onboarding and maintaining revenue to uncovering further opportunities and growing our partnership. You’ll be the face of TapClicks. Beyond working directly with the client, you’ll work cross-functionally with the Product team, Engineering, Support, and more to communicate our vision and showcase TapClicks’ value to our client.

The successful candidate will make meaningful contributions to our retention, onboarding, and product strategies. Additionally, the candidate will have heavy exposure to, and work alongside senior leadership, success and support engineering, sales, partnerships, product, and marketing.
 

As a CSM at TapClicks, you will:

• Drive customer engagement and adoption of TapClicks products
• Maximize revenue growth in your book of business (Identify, Qualify, Propose, Negotiate & Close)
• Manage customer’s expectations
• Support sales pursuits as subject matter expert
• Contribute to the team’s quarterly OKR (Objectives and Key Results)
• Provide problem resolution for customers’ day to day issues

We’re looking for someone with:

• At least three years experience as a Customer Success Manager
• Experience working with both marketing and sales personas
• Technical acumen
• Ability to pivot conversations with stakeholders, dependent on audiences and technical understanding
• Superior communication skills (written/verbal), project management skills, professional demeanor, and sound judgment
• Ability to confidently present in front of groups
• Comfort with ambiguity and rapidlyevolving environments
• Rollup-your-sleeves mentality
• Ability to efficiently prioritize large books of business and structure each day

Bonus points for:

• Previous experience at a Martech, Adtech, Analytics, Sales Enablement, and/or Data company
• Prior work experience in sales, sales ops, growth/marketing, performance marketing, and/or paid media
• Familiarity with industrystandard marketing solutions such as Google Analytics, Google Adwords, Facebook Ad Network, Display Networks, Programmatics, etc.

Please include the following in your application:

• Anything that would help us understand more about your skills (ex. blog post, Linkedin post, etc)
• A description of your work history (whether as a resume, LinkedIn profile, or prose)

What TapClicks Will Do For You:

• Variable compensation incentive
• Retirement Plan (401k)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Unlimited paid time off, 10 Public Holidays)
• Training & Development