Title: Implementation Lead/Project Manager

Location: Wakefield, Massachusetts

The TapClicks Platform Enablement Team’s mission is to deliver high-quality and effective platform onboarding and implementation. Success is measured by on-time client go-lives, high customer satisfaction, and long-term retention. TapClicks is growing rapidly and is a fast-paced exciting place to work where customer success is a strong focus.

 

The Role:
The Implementation lead will lead client onboarding and implementation projects for TapClicks Enterprise customers delivering high-quality customer experience and engaging appropriate cross-functional resources to deliver the solution. This role will require strong project management skills along with a business analysis background and technical acumen.

 

Implementation Lead

· Leads implementation projects for our platform on behalf of TapClicks clients and their clients

· Develops and manages project plans, ensuring implementation projects deliver on schedule and budget

· Evaluates client needs, documents workflows, and business requirements

· Directs an associate or contractor in best practices for documenting business requirements

· Develops configurations that support business processes, plans and executes delivery and implementation plans, and tests and troubleshoots final system setups.

· Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or provide assistance in scoping projects and/or developing proposals.

Experience you’ll need to be successful:

• Ideal candidate:
  • Experience in Digital Marketing Operations or Advertising Operations
  • Experience with any: Tableau, ServiceNow, AgencyAnayltics, Adverity, Monday.com
• Tools:
  • Platform/Tools Expertise – ERP experience implementing, configuring, or managing operational tasks. Experience with Salesforce and Jira is beneficial as well as web technologies, system integration, API, concepts, and system interoperability.
  • Tech Savvy – Quickly catching onto new tech and systems, juggling the customer's needs and TapClicks’s products and services.
  • Proficient in Excel and/or Google Sheets
  • Understanding of programming and logic concepts
• Bottom Line Requirements:
  • Strong presentation, project management, and problem-solving skills are required
  • Requires a bachelor's degree and 2-4 years of experience leading Enterprise Implementation projects
  • PMP certification is a plus

What you'll bring to the team:

• Organization – Maestro-level skills in client and project management. Con context-shift and pivot will still be maintaining progress and priorities.
• Curiosity – Adept at detective work and problem-solving. Simultaneously excited by developing solutions to hard problems, and comfortable with the unknown and ambiguous.
• Agility – Resourceful, resilient, and proactive in managing internal and external stakeholders. Take a flexible and collaborative approach to new challenges.
• Communication – Comfortable delivering a compelling and concise presentation with executives and external teams. Able to form relationships, influence, and impact across all levels

More about TapClicks:

TapClicks, Inc. is a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting -- all within a single intuitive user interface available on demand in the cloud. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide. The TapClicks platform leverages over 170 native API integrations with leading marketing and advertising platforms and rounds out its solution with ImportWizard, which enables the platform to use data from virtually any source. TapClicks was founded in 2010 and is headquartered in Silicon Valley, with development and sales offices in Boston, Canada, India, and Columbia.