About TapClicks

TapClicks is a SaaS leader in Reporting & Analytics, ETL, and Marketing Operations solutions for the largest marketing agencies and media companies in the world. TapClicks is an end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimize campaigns, and report progress. TapClicks products are used by over 400,000 customers globally. Founded in 2015, TapClicks is headquartered in Silicon Valley, and has offices in San Jose, Boston, London, Hyderabad, and Montreal.

About the Role

As Product Manager over Strategic Connectors, you will be responsible for ensuring quality of critical integrations for our customers. You will be seen as subject matter expert in regards to these integrations including Google Products (Google Ads, Google Analytics, Google Ad Manager, Display & Video 360, etc.), Facebook Products, Amazon Products, Simpli.fi, and The Trade Desk. This role will require you to own the roadmap for each of these integrations so that the TapClicks offering is best-in-class.

This is a fast-paced role that comes with influence, autonomy, and the opportunity to be a core contributing member of the organization. You will be working directly with internal teams, key data partners, and major VIP customers.

The ideal candidate is skilled with identifying pain points and providing strategies to resolve those pain points. The candidate must be clear in defining requirements, comfortable with technical discussions and technical documentation, and able to keep track of multiple projects simultaneously.

To be effective, the candidate will need to effectively communicate with customers, internal stakeholders and executives. They should also have project management skills to lead the entire process.
 

Why We Need You

We’re looking for a versatile person who demonstrates the following:

· Ability to proactively take ownership of delivering solutions

· Collaborate with and influence product, design, & engineering teams

· Ability to build empathy with users to create meaningful experiences

· An understanding of how to use product analytics and user feedback to guide decisions

· Experience working directly with strategic integration partners is a major plus (Google, Facebook, Amazon, Simpli.fi, and The Trade Desk products)

Job Responsibilities

· Play a critical role on the product team

· Act as subject matter expert for internal / external teams in regards to strategic integrations

· Communicate directly with customers to understand their needs and pain points

· Work closely with Engineering and Support to mitigate customer bug reports

· Propose strategies to make improvements on the quality of our strategic integrations

· Present regular project updates to the executive team and customer facing teams

· Maintain inbound client requests

· Draft requirements & specification documents

· Maintain internal documentation

KPI’s for this role

· Decrease number of bug tickets reports for strategic integrations

· Decrease the number of feature enhancement requests for strategic integrations

· Review inbound requests in a timely manner

· Respond to cross-department inquiries in a timely manner

· Deliver collateral to requesting departments

Technical Competencies

· Experience with Product Mgmt Tools: Jira, Productboard, etc

· Experience working within the Strategic Products is preferred

· Experience working with API Documentation is preferred (although working directly with APIs is not required)

· Experience building integrations to strategic integrations is a huge plus

· Experience with analytics, reporting, data visualizations, etc. a huge plus

Non-Technical Competencies

· Excellent verbal and written communicator

· Comfortable speaking to customers and internal stakeholders alike

· Ability to proactively take ownership of and delivering solutions

· Collaborate with and influence engineering

· Ability to build empathy with users to generate feature ideas

· Organized planner

Other Requirements

· Prior experience as a Business Analyst / Product Manager required (3+ yrs)

Benefits of Working For TapClicks

· The opportunity to work in an entrepreneurial, fast-growing, and successful business environment

· Health Insurance coverage

· Competitive employee benefits

TapClicks understands that Diversity and Inclusion is a powerful enabler for business performance. We are an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local law.