Description

Sales Engineers are customer advocates for the true capabilities of the TapClicks platform and our clients' most sophisticated use cases. Success is measured by client go-lives and long-term retention.

The Role

The Sales Engineer will be responsible for helping sales identify client requirements and leverage platform features to provide custom solutions. This role requires a deep understanding of the digital media and analytics space and an ability to uncover the requirements of and respond to clients’ unique use cases. The ability to multitask is a must, often working on multiple solutions simultaneously. In addition, the role requires working effectively with multiple teams throughout TapClicks in order to support clients and drive new business. Sales Engineers also provide support to our Client Success organization in an effort to increase customer engagement with various products and services.

What you get to do

• Educate and support new and existing clients on all TapClicks products
• Provide custom-tailored product demonstrations speaking to client needs
• Leverage platform functionality to provide solutions
• Maintain engagement with platform and client relationship
• Work across wider org looping in necessary SMEs where necessary
• Work with Sales to provide accurate supporting documentation
• Track unique feature requests in an effort to drive continual improvement
• Utilize Jira to track requests, unique projects, and bugs

Experience you’ll need to be successful

• Requires 4+ years of related experience
• Strong presentation skills
• Ability to understand, diagnose and discuss client challenges
• Understanding of differentiators between target industry verticals and their unique use cases (for example, success metrics for an automotive client will be very different from a client in healthcare)

More about TapClicks

TapClicks, Inc. is a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting -- all within a single intuitive user interface available on-demand in the cloud. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide. The TapClicks platform leverages over 170 native API integrations with leading marketing and advertising platforms and rounds out its solution with Import Wizard, which enables the platform to use data from virtually any source. TapClicks was founded in 2010, is headquartered in Silicon Valley, with additional development and sales offices in San Jose, Canada, and India.