Department: Customer Success

Reports To: Director, CS

Location: Remote

Sponsorship: We are not accepting applications that require visa sponsorship at this time.

Is This You?

We are looking for a highly motivated, problem solver and goal driven professional to join our Customer Success Team. You have a good understanding of the Digital Advertising industry and at least 2 years in the SaaS industry. You see the client's ROI as your mission.
 

As a Customer Success Manager, you will:

• Thoroughly understand your client's strategic objectives and priorities
• Use your knowledge of the SaaS and Digital Advertising industry to drive customer engagement
• Maximize revenue growth within the book of business (identify, qualify, propose, negotiate and close)
• Manage customer expectations and timelines
• Support sales pursuits as subject matter expert
• Meet quarterly objectives to expand revenue through upsell and cross-sell efforts
• Support day to day needs of customers through regular interactions and problem resolution

Required Qualifications

• Tech savvy and quick to learn new technologies
• Understands marketing ecosystem/domain
• Troubleshooting skills
• 2–4 years experience in the SaaS industry

Desired Qualifications

• Undergraduate degree

What TapClicks Will Do For You

• The opportunity to work in an entrepreneurial, fast-growing and successful business environment
• Variable compensation incentive
• Paid Time Off
• Training & Development

About TapClicks
TapClicks, Inc. is a Smart Marketing cloud solution and a leading marketing technology company for agencies, media companies, brands, and enterprises. Its integrated Marketing Operations Platform includes sales enablement, workflow and order management, analytics, and automated reporting — all within a single intuitive user interface available on demand in the cloud. TapClicks has delivered over 1,000,000 dashboards to over 5,000 brands and over 500 media companies and agencies worldwide.